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Check the connection in this order: secure setup, connection test, model refresh, then catalog.

Connection problems

Rotate or revoke

Test the replacement before changing the connection. If rotation fails, the current connection remains unchanged. Revoking the Millwork connection stops future Millwork use. It does not revoke the credential at the provider. Revoke or rotate it there as well.

Replace a provider key

Follow the safe replacement order.

Contact support

Send the connection ID and safe error reason, never the credential.